With Nubis, you can manage all your customer cases while fostering a lasting sense of loyalty and trust among your clients through our Salesforce Service Cloud solutions.
Our Specialized Solutions
Our Services for End Customers
Specializes in cutting-edge solutions for digital transformation. Helping organizations harness the full potential of success in an ever-changing digital era.
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Boost Agent Efficiency
We help agents work from anywhere with Salesforce Service Cloud, enhancing their efficiency. Our solution provides secure tools such as web apps, knowledge bases and mobile access, which assist in reducing overhead costs and streamlining operations.
Transform Client Experience
Our solutions improve customer relationships by connecting clients with live agents for personalized support. We assist in boosting client recognition, satisfaction, loyalty and lifetime value, leading to repeat business and positive word-of-mouth referrals.
Security & Case Tracking
Our services ensure your data is securely protected with a multilayered strategy. We assist in efficiently tracking and resolving cases, minimizing manual errors and streamlining daily operations for more reliable management.
Support Social Platforms
Our solutions help you engage with clients in real-time across social platforms like Twitter, Facebook and LinkedIn. We assist in improving operational processes, leading to an enhanced client experience and significant growth in productivity for organizations using cloud based services.
How we do it
Our Service Cloud Solutions
01
Case Management
Connect your customers with the best agents using our Case Management feature. Our system streamlines service by routing cases to the right agents and adds new cases via web-to-case and email-to-case features. We assist in automating email responses upon case receipt and tracking all customer interactions throughout the process.
02
Opportunity and Product Management
Our system helps you manage opportunities and services effectively to close more deals. We provide a complete view of ongoing, past and potential deals, ensuring you track product prices, quantities and codes. Our solutions streamline sales processes by keeping detailed records of product status at every stage.
03
Entitlements and SLA Management
Our system helps you draft and manage SLA (Service-level Agreement) contracts between agents and clients. We help you provide clear entitlements, guiding agents on the services to be delivered and the details of each agreement.
04
Omnichannel Setup
Our solutions enable extensive support across multiple channels web, mobile, email, social media, community sites and video chats. We help customers connect with your business, lodge cases and resolve them efficiently. Additionally, routes cases to the right agents across channels for quick, organized and effective case management.
05
Digital Engagement
Our system leverages Digital Self-Service Portal Our solutions provide a Engagement to provide personalized services across multiple digital channels. We offer robust applications that automate communication with clients and help manage their cases with precision.
06
Information Repository
Our system offers a comprehensive Knowledge Base, allowing you to store and share relevant information with ease. We help agents provide quick, accurate answers to customer queries and integrate the platform with your website, enabling clients to find solutions on their own. Our solutions streamline service, ensuring fast and effective customer support.
07
Information Repository
Our solutions provide a Self-Service Portal or Customer Community, enabling clients to independently solve problems. We offer a shared platform where customers can discuss common issues and access instant solutions without needing to contact agents for every case.
08
Data Migration
Our system helps transfer valuable data from multiple platforms to Salesforce Service Cloud in a seamless, automated and organized manner. We centralize your data for improved functionality, enabling you to provide enhanced services to your customers.
How Nubis Supports Every Step
Our Support
Enhanced Security & Case Management
Our system ensures data security with a multilayered strategy and supports effective case tracking, minimizing errors. We assist in managing cases efficiently, leading to more reliable operations and faster resolutions.
Transform Client Experience
We help enhance customer relationships through live agents, improving recognition, satisfaction, and loyalty. Our solutions drive repeat business, increase lifetime value (LTV) and generate positive word-of-mouth referrals.
Boost Agent Efficiency
Our system enables agents to work from anywhere with secure tools like web apps, knowledge bases and mobile access. This improves efficiency and reduces overhead costs, streamlining operations.
What sets us apart
Why
Choose Nubis
Nubis offers solutions that boost agent efficiency, enhance customer experiences and ensure secure, streamlined operations. Our system allows agents to work from anywhere, improves customer satisfaction and loyalty and provides robust data security with efficient case management. With Nubis, you can drive productivity, improve client relationships and protect your business, all from a centralized platform.
